At Your Service: SB + WB + TB

Title: At Your Service: Student's Book, Workbook and Teacher's Book
Author(s): Trish Stott and Angela Buckingham
Date: 1995
Pages: 97 + 48 + 66
Size: 106 Mb
Format: PDF
Quality: Very good
Language: American English

At your service English for travel and Tourist Industry - this course is for people training to work in hotels, restaurants, travel agencies, tourisy information centres, and airports, in any jobs where basic communicative competence in English is essential. [+/-]

Contents:
1. May I introduce myself?
2. What do you do?
3. What time does the next train leave?
4. What kind of room would you like?
5. Don't leave your bags on the bus.
6. Is there a bank near here?
7. Who's calling please?
8. Would you like a window seat?
9. How was your day?
10. Are you ready to order?
11. How will you be paying?
12. We'll meet back here at three o'clock.
13. Why don't you take the city bus tour?
14. Shall I send you a brouchure?
15. I look forward to hearing from you

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Posted in: American English,Business,Communication,eBooks

English for the Pharmaceutical Industry (Book+Audio)

Title: English for the Pharmaceutical Industry
Author(s): Michael Büchler, Kathy Jaehnig, Gloria Matzig, Tanya Weindler
ISBN: 9780194579247
Date: 2010
Pages: 98
Size: 102 Mb
Format: PDF + MP3
Quality: High
Language: English

English for the Pharmaceutical Industry is an ideal short course aimed at those working in research and development, production, and quality control in the pharmaceutical industry.

This short, intensive courses can be completed in 25-30 hours, so students make progress quickly. ‘Industries’ titles can be used in a variety of ways: as stand-alone courses, for self-study using the interactive MultiROM, or alongside a coursebook such as International Express.

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Posted in: Business,eBooks,Multimedia

Everyday Business Writing (English for Work)

Title: Everyday Business Writing (English for Work)
Level: Intermediate
Author(s): Ian Badger and Sue Pedley
Publisher: Longman
ISBN: 9780582539
Date: 2003
Pages: 95
Size: 59.9 Mb
Format: PDF
Quality: High
Language: British English

Recommended! Everyday Business Writing is for intermediate level students who wish to develop their written language skills in business situations. It can be used in class or for self-study. Essential language and vocabulary are presented in context with a variety of exercises. Examples are given of different written forms including email, letters, reports and memos. A glossary section allows space for the student to put in words in their own language.

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Posted in: Business,eBooks,Multimedia,Writing

101 Best Tech Resumes

Title: 101 Best Tech Resumes
Author(s): Jay A. Block and Michael Betrus
Publisher: McGraw-Hill
ISBN: 007141570X
Date: 2003
Pages: 272
Size: 10.8 Mb
Format: PDF
Quality: High
Language: American English

This resource is an indispensable tool for anyone looking to secure a great job in the technology industry. 101 Best Tech Resumes features outstanding resumes for every type of job from administrators and marketing professionals to data security managers and computer graphics designers. Cover letters and professional tips on networking are also included.

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Posted in: Business,eBooks,Writing

The Guide to Basic Cover Letter Writing, 2nd Edition

Title: The Guide to Basic Cover Letter Writing
Author(s): Public Libary Association
Publisher: McGraw-Hill
ISBN: 0071405909
Date: 2004, 2nd Edition
Pages: 144
Size: 1.53 Mb
Format: PDF
Quality: High
Language: American English

Make your cover letter count! While you may spend days perfecting your resume, remember it's the cover letter that gets read first, and it has the potential to put you either over the top or in the discard pile. Don't sell yourself short with a hurried, generic letter that makes your resume do the brunt of the work of impressing your future employer. Follow the advice in the Guide to Basic Cover Letter Writing to devise a document that skillfully complements your resume and establishes you as a must-see interviewee. [+/-]

Whether you're changing careers, re-entering the job market, or looking for your first job, this comprehensive, easy-to-follow guide will show you how to:
- Create a cover letter that highlights the experience and training that make you the ideal job candidate
- Draw from dozens of sample letters for all types of positions to construct a template that works for your needs
- Showcase your style and personality in a way the strict format of a resume doesn't allow for
- Grab the reader at first glance with professional quality proofreading, formatting, and printing
- Keep your name on the short hiring list with polished post-interview follow-up correspondence
- Take advantage of technology with electronic submissions and online job search strategies

In today's competitive job market, the importance of a clear, concise, carefully crafted cover letter is more important than ever before. Get it right and get the job with the help of The Guide to Basic Cover Letter Writing.

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Posted in: American English,Business,eBooks,Writing

Business Start-Up 2 (SB + WB + TB + 2 CDs)

Title: Business Start-Up 2 (SB + WB + TB + 2 CDs)
Author(s): Mark Ibbotson and Bryan Stephens
Publisher: CUP
ISBN: 0521534690
Date: 2006
Pages: 129 + 127 + 35
Size: 212 Mb
Format: PDF + MP3
Quality: Very good, well-scanned, readable
Language: English

Recommended! Business Start-up is a two-level (CEF level A1/A2) Business English course for adults who need English for their work.

This new Business English course takes beginners and false beginners from basic English up to the point where they can start preparing for the BEC Preliminary examination.

Business Start-up brings reality to the most basic levels of language learning through the use of authentic material, real companies and credible communication scenarios, ensuring that adult learners remain interested and motivated. Communication skills are carefully prioritized, allowing learners to start working in English at the earliest opportunity. [+/-]

To complement the professional English syllabus, the final lesson in each unit deals with a 'Time Out' topic, focusing on essential language for travel and socializing, allowing learners to build important general vocabulary.

The Business Start-up Workbooks provide self-study practice of the language from the Student's Books. In addition, the Workbooks come with a free CD-ROM/Audio CD containing extra grammar, listening and vocabulary practice.

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Posted in: Business,eBooks,Multimedia

Business Start-Up 1 (SB + WB + 2 CDs)

Title: Business Start-Up 1 (Student Book + WorkBook + 2 CDs)
Author(s): Mark Ibbotson and Bryan Stephens
Publisher: CUP
ISBN: 0521534658
Date: 2006
Pages: 126 + 32
Size: 212 Mb
Format: PDF + MP3
Quality: High
Language: English

Recommended! Business Start-up is a two-level (CEF level A1/A2) Business English course for adults who need English for their work.

This new Business English course takes beginners and false beginners from basic English up to the point where they can start preparing for the BEC Preliminary examination.

Business Start-up brings reality to the most basic levels of language learning through the use of authentic material, real companies and credible communication scenarios, ensuring that adult learners remain interested and motivated. Communication skills are carefully prioritized, allowing learners to start working in English at the earliest opportunity. [+/-]

To complement the professional English syllabus, the final lesson in each unit deals with a 'Time Out' topic, focusing on essential language for travel and socializing, allowing learners to build important general vocabulary.

The Business Start-up Workbooks provide self-study practice of the language from the Student's Books. In addition, the Workbooks come with a free CD-ROM/Audio CD containing extra grammar, listening and vocabulary practice.

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Posted in: Business,eBooks,Multimedia

Test Your English Pack (16 books)

Test Your English Pack (16 books) Beginner to Advanced levels
Peter Watcyn-Jones | Penguin | 2000-2002 | 40-129 pages | PDF | English | 110 Mb

List of the books:
• Test Your Start Testing Your Vocabulary (Beginner) -96p
• Test Your Vocabulary 1 (Elementary) -82p
• Test Your Vocabulary 2 (Intermediate) -91p
• Test Your Vocabulary 3 (Intermediate/FCE) -95p
• Test Your Vocabulary 4 (Upper-Intermediate/CAE) -49p
• Test Your Vocabulary 5 (Advanced-CPE) -64p [+/-]

• Test Your Vocabulary For FCE (Intermediate/Upper-Intermediate) -129p
• Test Your Business English General Usage -47p
• Test Your Business English Hotel And Catering -40p
• Test Your Phrasal Verbs (Intermediate/Advanced) -77p
• Test Your Prepositions (Intermediate/Advanced) -93p
• Test Your Professional English Business General -57p
• Test Your Professional English Management -57p
• Test Your Professional English Marketing -57p
• Test Your Pronunciation (Intermediate/Advanced) -97p
• Test Your Reading (Intermediate/Advanced) -128p

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Posted in: Business,eBooks,Grammar,Pronunciation,Tests/Exams,Vocabulary

English for Business: Student's Book and Teacher's Book (Books+Audio)

Title: English for Business: Student's Book and Teacher's Book
Level: Intermediate
Author(s): Josephine O'Brien
Publisher: Heinle
Date: 2007
Pages: 115 + 130
Size: 112 Mb
Format: PDF + MP3
Quality: Very Good, well-scanned, readable, 44kHz/128kbps
Language: American English

Professional English is a five-volume integrated skills English for Specific Purposes series designed for intermediate-level pre-work and working students. English for Business provides students with the language and life skills necessary to pursue business-related career goals. Through language practice based in real-world situations, this integrated skills approach builds confidence and motivates students towards successful careers.

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Posted in: Business,Communication,eBooks,Exercises,Listening,Multimedia,Teaching

English for Business Meetings (Book+Audio)

Title: English for Business Meetings
Author(s): Jeff McQuillan
Publisher: ESLPod
Pages: 80
Date: 2007
Size: 137 Mb
Format: html text + MP3
Quality: Excellent
Language: American English

ESLPod.com presents "Business Meetings," a special 10-episode course to teach you business vocabulary in English. Dr. Jeff McQuillan, from the Center for Educational Development in beautiful Los Angeles, California, will be the host for this series. In this course, you will learn vocabulary for formal and informal business meetings. Each lesson has three parts: [+/-]

First, we will read a story or a dialogue slowly. Second, we will give an explanation of what happened in the meeting and the vocabulary used; and third, we will repeat the dialogue or story at a normal speed for native speakers.

Each lesson will have both a formal and an informal meeting, so you can hear the differences between, for example, a more formal meeting with your boss or the head of the company, and a more informal meeting with your co-workers or fellow employees. The lesson will begin with the formal meeting first, followed by the informal meeting dialogue or story.

This course teaches you both formal and informal business English needed to participate in business meeting. The course follows two meetings from start to finish:

• Meeting A is a formal meeting.
• Meeting B is an informal meeting.

The formal business English used in Meeting A is appropriate for important meetings, such as for presentations at conferences or at annual company meetings. The business English used in Meeting B is useful for smaller meetings, such as daily office meetings or for interacting with your co-workers.

Contents of Book
Lesson 1 - Starting a meeting
Lesson 2 - Introducing the participants
Lesson 3 - Beginning a presentation/Outlining the agenda
Lesson 4 - Giving a presentation - Part A
Lesson 5 - Giving a presentation (talking about visuals) - Part B
Lesson 6 - Ending a presentation
Lesson 7 - Managing a discussion
Lesson 8 - Taking questions
Lesson 9 - Ending a topic/Planning for the future
Lesson 10 - Ending a meeting

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Posted in: Business,Communication,Conversation,eBooks,Listening,Multimedia,Vocabulary

Business Class (Book+Audio)

Title: Business Class
Level: Upper-Intermediate to Advanced
Author(s): David Cotton and Sue Robbins
Publisher: Longman University Press
Date: August 2000
Pages: 188
Size: 57.26 Mb
Format: PDF + MP3
Quality: Good, well-scanned, readable, 22kHz/32kbps
Language: British English

This course book is for a topic- and skills-based course for business professionals and students of business. It aims to develop students' competence in English, as well as their business communication skills, while at the same time enlarging their knowledge of the business world. [+/-]

The coursebook comprises 15 units as follows:
12 units which focus on business topics such as Corporate Strategy, Marketing Ethics and Pan-European Advertising. The topics are developed through a variety of reading and listening materials, culminate in case studies which involves the students in role-play simulation or problem-solving activities.

3 units which provide training in the key business skills required for negotiations, presentations and meetings. The emphasis is on improving both the organisational and language skills needed for students to perform more effectively in the world of international business.

Key features:
• Extensive use of authentic material
• Development of all four language skills
• Focus on advanced grammar and vocabulary
• Oral and written activities based on case-study materials
• Emphasis on developing key business communication skills
• Writing tasks based on the London Chamber of Commerce English for Business examination (levels 2 and 3)
• Contains a tapescript and answer key

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Posted in: Business,Communication,eBooks,Multimedia

English for Business Studies: A Course for Business and Economics Students

Title: English for Business Studies: A Course for Business and Economics Students, Student's Book
Level: Upper-Intermediate and Advanced
Author(s): Ian MacKenzie
Publisher: Cambridge University Press
Date: 2001; 2nd Edition
Pages: 180
Size: 53 Mb
Format: PDF
Quality: Very good
Language: British English

English for Business Studies is a course for upper-intermediate and advanced level students who need to be able to understand and talk about the key business and economic concepts. The Student's Book contains 28 units and covers the full range of business and economic issues, from Work and motivation, to Exchange rates and International trade. [+/-]

The focus of the individual units is on developing listening, speaking, reading and writing skills through activities which engage the learner and allow them to improve their English in a thorough and stimulating way. Key features of the book include: core reading texts to explain the basic concept; authentic reading texts and audio recordings; a variety of speaking activities including discussion and role play; systematic vocabulary building; language reference section; multi-lingual glossary of key terms.

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Posted in: Business,Communication,eBooks,Exercises

English for Business Communication: Student's Book and Teacher's Book (Books+Audio)

Title: English for Business Communication Student's Book + Teacher's Book
Level: Intermediate
Author(s): Simon Sweeney
Publisher: Cambridge University Press
Date: Oct 13, 1997
Pages: 158+130+127
Size: 152 Mb
Format: PDF (52Mb) + MP3 (102Mb)
Quality: Very good
Language: British English

List of books:
1. English for Business Communication Student's Book, 1st Edition
2. English for Business Communication Teacher's Book, 1st Edition
2. English for Business Communication Teacher's Book, 2nd Edition [+/-]

English for Business Communication is a short course for people in or preparing for work who need to improve their English in these key areas: socialising, telephoning, presenting, taking part in meetings and negotiating. With its modular approach it is easy to fit into any teaching programme.

As the title suggests, the focus is on developing speaking skills in the contexts of day-to-day dealings with customers, clients and suppliers of services or goods. Great emphasis is also placed on developing listening skills. Integrated writing tasks are included where appropriate and reading comes in the form of informative texts on business communication skills and typical business documents such as faxes and letters.

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Posted in: Business,Communication,eBooks,Exercises,Multimedia

Once Upon A Time: Using Story-Based Activities to Develop Breakthrough Communication Skills

Title: Once Upon A Time: Using Story-Based Activities to Develop Breakthrough Communication Skills
Author(s): Terrence L. Gargiulo
Publisher: Wiley
Date: July 2007
Pages: 242
Size: 2.42 Mb
Format: PDF
Quality: High
Language: American English

Terence Gargiulo's 'breakthrough' communications and storytelling are amply demonstrated with dozens of corporate examples. And the best part? Gargiulo shows us, step by step, how to create this storytelling communication magic in our own organizations. The competencies assessed by the instrument represent the nine essential communication behaviors that need to be developed and cultivated in all of today’s leaders and managers: Modeling, Telling, Selecting, Indexing, Synthesizing, Reflecting, Eliciting, Listening and Observing. [+/-]

Once Upon a Time will show you how to develop exceptional communication skills, and it will serve as an invaluable resource for helping others do the same. Stories are a natural part of how we communicate. Yet many of us are unaware of the different ways we use stories. This book will take the intuitive aspects of communicating through stories and break it down into repeatable practices and essential competencies. The story-based activities in the second half of the book will give you powerful, easy to lead, structured, experiential exercises that can be used in a variety of settings and for lots of different purposes that go beyond training.

About the Author
Terrence L. Gargiulo is a management consultant, organization development specialist and facilitator based in Monterey, California. He leads unique workshops where participants become more skilled communicators through the use of story-based activities.

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Posted in: Business,Communication,eBooks

Successful Grant Writing, 3rd Edition

Title: Successful Grant Writing: Strategies for Health and Human Service Professionals
Author(s): Laura N. Gitlin, PhD and Kevin J. Lyons, PhD
Publisher: Springer Publishing Company
Date: 2008
Pages: 424
Size: 1.55 Mb
Format: PDF
Quality: High
Language: American English

This is the updated and revised third edition of the standard guide to grant writing for health and human service professionals in academic and practice settings. Since the publication of the 2nd edition in 2003, the grant world has witnessed dramatic changes, from constraints in budgets to significant transformations in the submission process. This new edition is still geared both to inexperienced grant writers and those who have had some success but would like to expand their knowledge of grantsmanship. [+/-]

The book lays out an approach to thinking about grant writing and the necessary vocabulary and knowledge to effectively read a funding opportunity, determine its appropriateness to pursue vis a vis your ideas, and level of professional development, and the processes for applying for funding. This edition also includes expanded coverage of important areas including how to develop a grant budget, implement effective trans-disciplinary collaborations (an approach that is being advocated in many of the new NIH funding opportunities), interpret reviewers' comments, and manage a grant project upon its award.

As in previous editions, each chapter is peppered with examples and helpful tables that summarize key points; outline specific questions to ask colleagues, program officers and administrators to obtain the critical information you need for success; and appendices full of specific examples and templates.

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Posted in: American English,Business,eBooks,Writing

Restaurant Service Basics, 2nd Edition

Title: Restaurant Service Basics
Author(s): Sondra J. Dahmer and Kurt W. Kahl
Publisher: Wiley
Date: 2008, 2nd Edition
Pages: 210
Size: 4.45 Mb
Format: PDF
Quality: High
Language: American English

Restaurant Service Basics, 2nd edition, is a practical guide for those who want to learn the core skills of professional table service in restaurants. Actual and prospective servers, aswell as managers, supervisors, and teacherswho train servers, will find this an invaluable resource for classroom use, restaurant training, or selftraining. [+/-]

An excellent training tool for both hospitality programs and working restaurant managers, Restaurant Service Basics, 2nd Edition considers the entire dining experience in situations ranging from formal to casual. Step-by-step instructions guide readers through service functions. Different types of service French, American, English, Russia, Family-style, and Banquet are explained in detail, along with universally important safety, sanitation, and emergency procedures. This Second Edition features end-of-chapter projects that incorporate real-life situations, as well as enhanced coverage of point-of-service and other technology use in restaurants.

About the author
Sondra J. Dahmer has taught at numerous hospitality and foodservice programs.

Kurt W. Kahl, MS, RD, CD, LD, is a Registered Consultant Dietitian and trainer in the areas of foodservice and nutrition. Together, Dahmer and Kahl have trained waitstaff on service skills and have helped experienced servers polish their skills.

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Posted in: Business,eBooks,Miscellaneous

Perfect Phrases for Dealing with Difficult People

Title: Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
Author(s): Susan F. Benjamin
Publisher: McGraw-Hill
Date: 2008
Pages: 242
Size: 1.37 Mb
Format: PDF
Quality: High
Language: American English

Perfect Phrases for the Right Situation, Every Time. Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips! [+/-]

The Right Phrase for Every Situation…Every Time

No matter where you work or what you do, you're bound to run into "colorful characters" who can make your job challenging. No question-learning to deal with them will prove critical to your success in the workplace. That's why you need this all-purpose reference of ready-to-use phrases to help you handle all kinds of people at all job levels. Whether you work for the proverbial "boss from hell," manage an office packed with "personalities," or juggle a three-ring circus of cranky clients, crazy customers, and annoying associates, you'll find just the right words for every situation, including:

• Dealing with brutal bosses and confrontational coworkers
• Turning explosive situations into mutually rewarding ones
• Handling angry customers and demanding clients
• Motivating unproductive workers and irresponsible vendors

Packed with hundreds of handy phrases, this quick-reference guide can be a real lifesaver-on the job, at school, anywhere. It's easy to deal with difficult people…when you have "Perfect Phrases."

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Posted in: Business,Communication,eBooks,How-to

Dealing with Difficult People

Title: Dealing with Difficult People: 24 Lessons for Bringing Out the Best in Everyone
Author(s): Rick Brinkman and Rick Kirshner
Publisher: McGraw-Hill
Date: 2003
Pages: 66
Size: 1.04 Mb
Format: PDF
Quality: High
Language: American English

In every workplace there are difficult people who, at best, make life stressful and, at worst,interfere with project and career goals. Thisbook delivers a proven approach to findingcommon ground and creating a more productiveinteraction with difficult people.

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Posted in: Business,Communication,eBooks,How-to

Quick Work Series: Elementary, Pre-Intermediate and Intermediate

Title: Quick Work Series
Level: Elementary, Pre-Intermediate and Intermediate
Author(s): D. Grant and R. McLarty
Publisher: Oxford University Press
Date: 2002
Pages: 130
Size: 1.43 Mb
Format: PDF
Quality: Excellent
Language: American English

This is a short, pacy course which is practical, flexible, and easily accessible to both students and teachers. It has a distinctive task-centred approach, with the aim of developing key business-related skills and language. The language syllabus is selective - language is addressed on a need-to-know basis in the Student's Book, with a more systematic review of grammar in the Workbook. [+/-]

Each of the five units covers key areas such as dealing with people, participating in meetings, exchanging information, and problem-solving. The principal focus is on developing students' speaking and listening skills.

Each unit is divided into five or six sub-sections, which all end with a practical, work-related output task. There is a more substantial output activity at the end of the unit. Learners are encouraged to draw on their existing skills, knowledge, and experience of the workplace to carry out these tasks.

Contents: five units, each subdivided into five or six different sections information files, with additional information for pair work and group work activities tapescript glossary of over 150 business-related terms.

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Posted in: Business,Communication,eBooks

Managing the Human Resource in the 21st century

Title: Managing the Human Resource in the 21st century
Author(s): Zorlu Senyucel
Publisher: bookboon.com
Date: 2009
Pages: 77
Size: 3.40 Mb
Format: PDF
Quality: High
Language: British English

This study guide provides an overview of the most important topics and current debates covered in Human Resource Management (HRM) field. It aims to focus on one of the most important assets in organisations: people. The guide provides an understanding of what HRM is, how it functions and how people can be effectively managed as a resource in the 21st Century. It concentrates on the basics of organisational behaviour and HRM. It approaches HR issues by laying down the basic organisational factors that affect employees at work.

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Posted in: British English,Business,eBooks